What filmmaking services does North Shore Lensworks typically offer for a project?

North Shore Lensworks usually supports projects with scene planning, directing, filming, and post-production coordination. The team can work on short branded pieces, interviews, social media content, and other studio-based or on-location film work, depending on the brief.

What is included when you hire North Shore Lensworks for filmmaking support?

A typical project includes pre-production planning, support from a director, camera and scene setup, filming, and a basic edit workflow. If the project needs it, the scope can also include shot lists, creative direction, and delivery formats suited to web, social, or internal use.

How is pricing usually calculated for a filmmaking project at North Shore Lensworks?

Pricing is typically based on the scope of the scene, the director’s creative needs, and the time required for planning, shooting, and post-production. Factors like crew size, location logistics in Canada, equipment needs, and the complexity of edits can all affect the final quote.

What details should I share to get an accurate quote for a film project?

It helps to share the scene length, the intended style, whether a director is already attached, and any special requirements for the shoot. The more specific the brief, the easier it is to estimate costs for prep, production, and post-production without adding avoidable fees later.

How can I contact North Shore Lensworks to start a filmmaking project?

The easiest way is to reach out through our contact form or by email with a short summary of your Scene, the location in Canada, and your preferred timeline. If you already have a Director attached, mention that as well so we can respond with the right next steps and keep the conversation focused.

North Shore Lensworks

Effective Date: September 10, 2026

1. Introduction and Company Information

This Privacy Policy explains how North Shore Lensworks Inc. ("we", "us", "our") collects, uses, discloses, stores, and protects personal information in connection with our filmmaking-studio business, including our website, communications, production services, consultations, bookings, client projects, casting and talent coordination, vendor management, and related services.

We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, applicable provincial privacy laws.

Business and contact details:

North Shore Lensworks Inc.
North Shore Lensworks, 2451 Dollarton Highway, North Vancouver, BC V7H 1B1, Canada
Email: [email protected]
Phone: +1 (604) 687-4926

2. Data Collection and Processing

We may collect personal information directly from you, from your representatives, from our clients, or automatically through our website and digital tools, where permitted by law.

The types of personal information we may collect include:

Contact information such as name, email address, phone number, mailing address, and company name;
Professional information such as job title, employer, portfolio details, union or agency affiliation, and project-related expertise;
Production-related information such as casting notes, availability, call times, travel arrangements, crew roles, project participation details, and payment information;
Communications and correspondence, including emails, inquiries, feedback, and service requests;
Billing and transaction information, including invoices, payment records, tax-related details, and account records;
Technical information such as IP address, device identifiers, browser type, pages visited, and website usage data;
Media and visual content, including photographs, video, audio, behind-the-scenes footage, and other materials captured during production or events, where such content may identify an individual;
Any other information you provide to us voluntarily in the course of working with us.

We collect and process personal information only for purposes that are reasonable in the circumstances and, where required, with your knowledge and consent.

3. Purpose of Data Processing

We use personal information for the following purposes:

To respond to inquiries and communicate with clients, collaborators, cast, crew, vendors, and website visitors;
To provide filmmaking, production, post-production, studio, and related services;
To manage casting, hiring, scheduling, project coordination, and production logistics;
To prepare estimates, proposals, contracts, invoices, and payments;
To verify identity, eligibility, credentials, availability, and professional suitability where relevant to a project;
To maintain internal records, administer our business operations, and manage client and vendor relationships;
To operate, secure, maintain, and improve our website, systems, and business processes;
To protect our legal rights, comply with legal and regulatory obligations, and prevent fraud, abuse, or security incidents;
To use media and project content in connection with production, marketing, portfolio, archival, and promotional purposes, where permitted by contract, consent, or law;
To meet tax, accounting, insurance, and audit requirements;
For any other purpose that is disclosed to you and to which you consent, or that is otherwise permitted or required by law.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on the following grounds to process personal information:

Consent: where you have given us express or implied consent to collect, use, or disclose your personal information;
Contractual necessity: where processing is necessary to perform or manage a contract or project with you or your organization;
Legitimate business purposes: where processing is reasonably necessary for our business operations, provided it is appropriate in the circumstances and does not override your rights and interests;
Legal or regulatory obligations: where processing is required to comply with applicable laws, court orders, tax rules, or regulatory requirements;
Other lawful grounds: where another lawful basis under applicable Canadian privacy legislation applies.

Where required, we will seek your consent before collecting, using, or disclosing your personal information. In some situations, consent may be implied based on your relationship with us, the context of collection, or the nature of the information and service requested.

5. Data Sharing and Third Parties

We may share personal information with third parties only as necessary and only for the purposes described in this Privacy Policy, including:

Service providers such as IT hosting, cloud storage, website analytics, communications platforms, email service providers, payment processors, accounting services, and security providers;
Production collaborators such as producers, directors, editors, camera operators, cast, crew, stylists, location managers, and other project-related personnel;
Clients, agencies, and business partners, when required to deliver services or fulfill contractual obligations;
Professional advisers such as lawyers, accountants, auditors, and insurers;
Government agencies, regulators, law enforcement, or other parties where disclosure is required or permitted by law;
Any other third party with your consent or at your direction.

We require third-party service providers to protect personal information through appropriate safeguards and to use the information only for authorized purposes.

We do not sell personal information.

6. Data Transfer to Third Countries

Some of our service providers, collaborators, or technology platforms may store or process personal information outside Canada, including in the United States or other countries. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in those countries.

Where personal information is transferred outside Canada, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information consistent with applicable Canadian privacy requirements.

7. Storage Duration

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and business requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the context in which it was collected. Examples include:

Client and project records retained for the duration of the relationship and thereafter as needed for business, tax, or legal purposes;
Financial and accounting records retained for the period required by applicable tax and accounting laws;
Job applications, casting submissions, and crew records retained for a reasonable period after the relevant hiring or project process, unless a longer period is justified or required;
Website and technical logs retained for security, analytics, and operational purposes for a limited period.

When personal information is no longer required, we will destroy, erase, anonymize, or otherwise de-identify it in a secure manner.

8. User Rights

Subject to applicable law and certain exceptions, you have the following rights regarding your personal information:

Access: to request access to the personal information we hold about you and information about how it is used and disclosed;
Rectification: to request correction of inaccurate, incomplete, or out-of-date personal information;
Erasure: to request deletion of personal information, where permitted by law;
Restriction: to request that we limit the use or disclosure of your personal information in certain circumstances;
Data portability: to request a copy of certain personal information in a structured and portable format, where required by law;
Objection: to object to certain uses of your personal information, including some uses based on legitimate interests or direct communications, where applicable.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where our processing of personal information is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

To withdraw consent, please contact us using the details below. Please note that withdrawing consent may affect our ability to provide certain services, manage a project, or maintain a business relationship where the relevant information is necessary.

10. Right to Complain

If you have concerns about our privacy practices or the handling of your personal information, please contact us first so that we may attempt to resolve your concern promptly and fairly.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with the appropriate provincial privacy regulator.

We encourage you to contact us before escalating a complaint, as many issues can be resolved directly and efficiently.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include:

Access controls and role-based permissions;
Password protection and secure authentication practices;
Encryption where appropriate;
Secure storage and backup procedures;
Staff confidentiality obligations and privacy training;
Monitoring for security events and access anomalies.

Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

North Shore Lensworks Inc.
North Shore Lensworks, 2451 Dollarton Highway, North Vancouver, BC V7H 1B1, Canada
Email: [email protected]
Phone: +1 (604) 687-4926

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updated version will be posted or otherwise made available with a revised effective date.

Your continued use of our services or website after the effective date of a revised Privacy Policy indicates that you have read and understood the updated policy, to the extent permitted by law.

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